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Refunds and support
Last updated: August 29, 2026
If you bought something through a link on this site and need a refund, a receipt, or help getting your files, this page tells you exactly where to go. It is almost certainly not us.
Marlowe Wellness does not sell anything and cannot issue a refund. We review products made and sold by other companies, and we earn a commission when someone buys through our link. We never touch the payment, and we have no access to your order.
1. Who actually holds your order
The digital products we currently review are sold through ClickBank, which acts as the retailer. That means ClickBank, not the author, and not us, is the company that took your payment, that issues your receipt, and that processes any refund.
The quickest way to recognise a ClickBank order is your bank or card statement: the charge appears with a CLKBANK prefix followed by the product's account name. Your order confirmation email will also come from ClickBank and will contain your order number.
2. How to request a refund
- Find your order number, it is in the confirmation email, or you can look it up from the email address and the last four digits of the card you used.
- Go to ClickBank's own customer support site, clkbank.com, and use its order lookup. This is the official route and the fastest one.
- Alternatively, contact the product's publisher using the support address supplied with your purchase. They can locate the order and help submit the request.
The guarantee period, the eligibility rules and the processing time are set by ClickBank's official refund policy and by your bank, not by us. How long the money takes to appear depends on your payment method and your financial institution.
3. Download or access problems
If the product will not download, a link has expired, or the audio files will not play, contact the publisher's support address first. Most access problems are resolved in a single exchange, and it is worth doing that before starting a refund you may not need.
4. What we can help with
We can answer questions about something we wrote, what a review says, what a product appeared to include, what price was shown on the seller's page when we checked it. Write to contact@marlowewellness.com.
We cannot look up your order, resend your files, cancel a charge, or move a refund along, because we have no access to any of it. If you write to us about an order, the most useful thing we can do is point you back to section 2 of this page.
5. If a price or a promise did not match
If you were shown one price and charged another, or a bonus you were promised did not arrive, we would like to know, it tells us something important about a product we have recommended, and it may change what we publish. Send us the details at contact@marlowewellness.com. Then still take the refund itself to ClickBank, since only they can action it.